agents in action
Hear your AI Customer Agent in action
Real conversations. Real customers. Real support. Listen to how conversational AI handles ecommerce enquiries across sales, service and post-order support.
- Support customers, 24/7
- Fewer repeated questions
- More enquiries resolved
Ecommerce Retailers
AI Customer Agent handles pre-sale questions, product enquiries, delivery updates, order status requests, returns, FAQs and customer follow-ups across phone, email, chat and messaging channels.
The Challenge & The Fix
Too many enquiries. Not enough support time.
If this sounds familiar, you’re not alone
THE PROBLEM
Your team is busy processing orders, managing stock, handling suppliers, packing products, updating listings and supporting customers. But enquiries keep arriving by phone, email, web chat, WhatsApp and social.
Customers want fast answers about products, sizing, stock, delivery, returns, refunds and order updates. When responses are slow, they get frustrated, abandon baskets or contact your team again and again.
- Slow replies and missed pre-sale questions cost sales.
- Repeated questions drain valuable support time.
- Order, delivery, and post-sale enquiries can quickly overwhelm your team.
- Hiring additional customer service staff rapidly increases costs.
THE OUTCOMES
Real Results, Real Revenue
See how HeyHarley answers customer enquiries, reduces repetitive support and helps ecommerce retailers convert more conversations into sales.
Faster
responses to pre-sale, delivery and order enquiries
More
customer questions answered without manual support
Less
time spent handling repetitive emails and calls
Why choose us
How ecommerce retailers use HeyHarley
Pre-Sale Customer Has a Question
The situation: A customer is interested in buying, but has a question about size, stock, delivery, returns, compatibility or product suitability. Your team is busy, and by the time someone replies, the customer may have abandoned the basket.
HeyHarley handles it:
- Harley responds quickly, answers common product questions and helps customers make a confident buying decision. It captures useful details, guides the customer towards the right next step and escalates complex queries when needed. Your team receives clear notes where human follow-up is required.
Post-Order Enquiry Needs a Fast Response
The situation: A customer asks where their order is, when delivery will arrive, how to return an item or what happens next. Your inbox fills up with similar questions every day.
HeyHarley handles it:
- Harley answers common order, delivery, return and FAQ questions automatically. It keeps customers informed, reduces repeat chasing and routes urgent issues to your team. Your team spends less time answering the same questions and more time solving the important ones.
Meet Your AI Customer Agent
Your customers are asking questions right now.
Who is replying?
Set up Harley quickly. It handles customer enquiries while your team focuses on sales, fulfilment and growth.
AI customer support made easy
Built for ecommerce retailers
Never Leave Customers Waiting
Harley responds quickly to calls, emails and messages, helping customers get answers before they lose interest or chase again.
Customer Details You Can Act On
Every conversation includes useful notes, so your team knows who needs help, what they asked and what happens next.
Sounds Like Your Team
Harley speaks naturally, follows your support process and gives customers a helpful, professional brand experience.
On Your Terms
Choose what Harley answers, when it replies, what it escalates and where each enquiry is sent.
Live in Minutes
No complex setup or extra hardware. Harley can be configured quickly and start handling customer enquiries fast.
CUSTOMER TESTIMONIALS
Take it from our clients—not us.
Trusted by real business owners, our AI Receptionists handle every call with professionalism and precision.
Better than expected, time saver!
Saved me from constant phone interruptions. Now I can focus on my work and get back to customers when it suits me.
Tesla-rides
October 2025
Better than expected, time saver!
Saved me from constant phone interruptions. Now I can focus on my work and get back to customers when it suits me.
Tesla-rides
October 2025
Better than expected, time saver!
Saved me from constant phone interruptions. Now I can focus on my work and get back to customers when it suits me.
Tesla-rides
October 2025
Frequently asked questions
Everything you need to know about your new AI Customer Agent.
Does it really sound human?
How much does it cost?
Hey Harley, for most customers is at worst cost neutral and at best generates more money than it costs.
Do I need to change my number?
Is it hard to set up?
Is set-up DIY or do we help?
No. Harley is built to be simple. We help set up your AI Agent around your business, including your services, call flow, booking process and customer handover.
No complicated tech. No new hardware. No drama.
Book a demo today
Hear your future AI Appointment Setter in action, or book below and get started in just 3 days.
AI-Powered Customer Support for Ecommerce Retailers
Stop Letting Customer Enquiries Pile Up.
Start Supporting More Customers, Faster
Handle more calls, emails, product questions, delivery updates and post-order enquiries with an AI Agent that understands customer needs, answers common questions and escalates when your team needs to step in.